Final Word – If you could change one thing about your industry, what would it be?

Jack Salter
By Jack Salter  - Editor

We asked featured business leaders of issue 12, “If you could change one thing about your industry, what would it be?”


Lily Ley, Senior Vice President and Chief Information Officer, PACCAR

“The world is full of great ideas, but success only comes through action. Stop talking and start doing something. Don’t be afraid to invest time to learn from the automotive sector. Success frequently necessitates learning from others who have previously attained their objectives. The biggest motivation is to keep challenging yourself. We never know how our efforts will turn out unless we try them. Patience and positivity are essential for success. Energy is the fuel that feeds our attitude. Don’t overthink it; take calculated risks. Don’t be blinded by technical jargon and don’t be afraid to ask plenty of “stupid” questions. The automotive industry represents a lot of opportunities, and we need fresh blood to think out of the box, experiment with new ways of working, or to implement new concepts and technologies to drive efficiency and productivity.”


Ellen Voie, President and CEO, Women in Trucking Association, Inc.

“I would change the image so that anyone who is outside of our industry would have greater insight into how much trucking affects them personally by bringing their products to their local store.  I would also show how the trucking industry is vital to the economy and how many people are employed in trucking careers.”


Frank Olsen, CEO, Inchcape Shipping Services

“I want to remove the opaqueness. We want to drive transparency and avoid all this profit maximization. Fundamentally, I want our industry to come back to a place where the agent is the extended arm of the customer, and your job is to protect them and do what’s right for them in a transparent way.”


Andrew Gere, President and COO, San Jose Water

“The water industry is too fragmented. There are over 50,000 water systems in the US, and 55 percent of them serve less than 500 customers. These small systems often lack the financial and technical capability to renew their infrastructure, keep up with water quality regulations, and provide safe and reliable water. Finding a way to streamline the process for consolidation could make a tremendous difference for tens of thousands of Americans.”


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